Returns & Cancellation Policy

Not satisfied with your order?

We’re sorry to hear that your order didn’t meet your expectations. We’re always happy to help and would love to know how we can improve.

You can return your order within 14 days of receiving it, provided the item is unused and in its original condition. If you believe your product is defective or damaged, please contact our customer service team and provide a photo of the issue so we can assess it and find the best solution.

Once your return has been received and approved, we will process your refund within 5 working days.

Important: Due to hygiene and safety reasons, certain beauty, health and personal-care products may not be eligible for return once opened or used. Items purchased as part of a sale or promotional discount may also be subject to specific return conditions.

Returns by Mail

You have up to 14 days after receiving your order to request a return or exchange, subject to the conditions above.

1. CONTACT US

First, contact us at support@arven.ie to request a return. Our customer service team will provide you with the appropriate return instructions and address.

2. PACKAGE YOUR RETURN

Please package the product securely, preferably in its original packaging, and include your order number with the return.

The customer is responsible for the return shipment and should use a tracked delivery service so that the parcel can be located if necessary. Once you have shipped your return, please contact us at support@arven.ie and provide your tracking information.

3. RETURN SHIPPING

Take your securely packaged parcel to your nearest post office or parcel service and send it using a tracked shipping service.

Once your return has been received and inspected, we will arrange your refund or exchange as quickly as possible.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@arven.ie.

If your order has not yet been processed or dispatched, we will do our best to cancel it and issue a full refund.

If your order has already been dispatched, it may no longer be possible to cancel it before delivery. In this case, you may return the item in accordance with our 14-day return policy.

Return Shipping Costs

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning an item.

Return shipping costs are generally non-refundable. If the item is confirmed to be defective or we have sent you the wrong product, please contact our customer service team before returning it so we can advise you on the next steps.

Delivery of Exchange Items

If you request an exchange, the time it takes for your replacement item to arrive will depend on the product and your delivery location.

We always recommend using a tracked shipping service when returning an item so that your parcel can be monitored throughout its journey.